FAQ – Real Answers. No Fluff. You’ve got questions.

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What kind of coaching do you offer?

• Career strategy for real life  hard conversations, toxic teams, performance plans, leadership moves, and navigating politics. No fluff. Just straight strategy and support.

How do I know what package is right for me?

• Don’t stress. If you’re unsure, start with a Jumpstart or Inbox Strategy and we’ll help you figure it out based on your situation.

Can I customize a package?

• Absolutely. If none of the listed packages fit, reach out and we’ll create something that does.

Do you offer group coaching or workshops?

• Sometimes   depending on topic and demand. Keep an eye out or reach out if your team wants something custom.

How are sessions delivered?
You pick:

• Email (Inbox Coaching)
• Live (Zoom or phone)
  We’ll match you with the right coach and get started.

What if I haven’t used my sessions this month?

• They roll over for up to 3 months. After that, they expire unless we’ve agreed otherwise.

Can I transfer my sessions to someone else?

• Nah. Your sessions are tailored for you. If someone else wants coaching, they need their own plan.

Can I upgrade or change plans?

• Yes. You can move to a different plan anytime — just reach out

Do plans auto-renew?

• Yes. Monthly plans renew automatically. You can cancel anytime.

How do I cancel a session?

• Give us notice. You can reschedule once. If you cancel twice or more, that session’s forfeited. We respect your time — we expect the same.

Can I pause or cancel my subscription?

• Yes. You can pause or cancel directly via email or your dashboard. Unused sessions remain valid for up to 3 months.

Can I get a receipt for reimbursement?

• Yes. We send you an automated receipt after purchase. Check with your HR or learning & development team about reimbursement.

Is this therapy or mental health counseling?

• Nope. This is not therapy. It’s professional coaching rooted in real-world experience. We help you think, plan, and move  not diagnose.

Can you help me sue or take legal action against my employer?

• No. We’re not attorneys and don’t give legal advice. If you want to go legal, talk to a lawyer. We’re here to help you walk through your situation, not catch your boss slipping.

Is my info private?

• 100%. We don’t share your info with anyone. Your challenges and conversations stay between you and your coach.

Do your coaches have certifications?

• No  and that’s by design. Every coach in The Lab has a master’s degree or higher and 20+ years of leadership experience at high-profile companies. We don’t need a weekend certification to validate what we’ve lived.

Can I just email you if I’m not a client?

• No. Coaching access is for active clients. You want feedback or advice? Book a session. We’ve got you  but we’re not running a free-for-all inbox.

Cool. Hit us up at info@careerlabhq.com We’ll keep it real and get you what you need